FAQ’s

 
 

Please review the list of Frequently Asked Questions (FAQs) below. If you are unable to find your answer below, or if you would rather speak with a Client Services Specialist, please reach out using the below contact methods.

General Questions

Where are you located?
Corporate Offices
Our corporate offices are located in Avondale, Arizona.

Rennacker Fine Art Galleries
We are not currently showing in any galleries, but when we do, each showing location will be listed in the link below.

What are your hours of operations?
Corporate Offices
The Rennacker Company is open Monday through Friday from 8am to 5pm pst.

Rennacker Fine Art Galleries
Please locate your gallery of interest below for hours of operation.

—We not currently showing in any galleries. We apologize for the inconvenience.

How do I speak to a company representative? 
You can email us by simply clicking here or speak with a customer service specialist over the phone by clicking here.

About Rennacker Fine Art

What is Rennacker Fine Art?
Rennacker Fine Art is a luxury brand of Fine Art Photography by Photographer Cameron Rennacker. Founded in Riverside, California in 2016, Rennacker Fine Art sells Limited Edition photographic artwork through galleries, dealers and on its online store, across the United States.

Who is Cameron Rennacker?
Highly awarded, and boasting an international following, Cameron Rennacker’s journey has taken him from humble beginnings in Southern California to the summit of the creative, visual and artistic scene. As a self-taught photographer, Rennacker became enamored with the mighty landscapes of America, particularly the Southwest. After extended visits to the area in 2017, he decided to settle in Phoenix, Arizona, centrally located to the landscapes he loves so much.

As a designer, he graduated cum laude as a bachelor of graphic design in 2018 from The Art Institutes of California – Orange County. His independent clients and case studies have included Patagonia, Direct Transportation Inc., Finest Produce Unlimited, Alison Thornton and many others. As a volunteer to the Victorville Homeless Shelter, he designed the the double-V logo that was ubiquitous in gaining funding from local government sectors.

 

Where can I see the art in person?
We not currently showing in any galleries. We apologize for the inconvenience.

What is a Limited Edition?
Limited Edition means that there will only ever be a pre-determined number of prints produced of each photograph. Once the edition sells out, there will never be another reprint of that photograph. Rennacker Fine Art Editions come in multiple sizes ranging from 100 - 950 signed prints. 

Are there any additional Edition types available for purchase?
Rennacker Fine Art pieces are created in multiple variations. For more information about any of the editions listed below, please contact an Art Specialist via email by simply clicking here or speak live with an Art Specialist over the phone by clicking here.
We are available Monday – Friday from 8am to 5pm pst. Inquiries received during non-business hours will be answered the next day.

Artist Proofs:
With each standard image release, only 1 - 25 numbered and signed High-Definition Artist Proofs are made available. These are regarded as personal to the artist and are highly sought after by collectors.

Elite Editions (Face-Mounted Acrylic and Framed): 
Elite Editions are exclusive, one-of-a-kind images that have been hand selected and signed by Cameron. They are considered to be among his most rare and valuable – embodying a legendary career in landscape photography. While Elite Editions are available to any collector, they are usually acquired by the most avid of Rennacker’s enthusiasts.

Epic Editions (Metal): 
Spanning up to 20 feet, Epics are among the largest of the Rennacker Fine Art pieces. These grand pieces may require a minimum of 6 separate panels to display the entire photograph. Each Epic is numbered and signed by the artist and are available as a Limited Edition or Artist Proof. 

Platinum Editions (Canvas): 
These highly coveted works from Cameron Rennacker are slightly more accessible than his Elite Editions, with only 10 prints or less available. Each image is signed and numbered by the artist. 

Why does the price of the artwork change over time? 
Rennacker Fine Art Limited Editions are produced in a pre-determined edition size. As demand for one of Cameron’s Fine Art Photographs goes up, so does the price. Collecting early guarantees you are also receiving the most competitive pricing available.

Craftsmanship

What is a Limited Edition?
Limited Edition means that there will only ever be a pre-determined number of prints produced of each photograph. Once the edition sells out, there will never be another reprint of that photograph. Rennacker Fine Art Editions come in multiple sizes ranging from 10 - 950 signed prints.

Will there ever be a re-publishing of a Limited Edition artwork?
Absolutely not. Each edition is produced in limited numbers never to be reproduced. 

Where are editions produced? 
All Rennacker Fine Art editions are produced at our production facilities in Canyon Hills, California. Proudly made in The United States, each edition is constructed from the world’s finest imported and domestic materials. 

What size can I order my Limited Edition artwork?
The finished size of each photograph is dependent on the final size you have selected along with the addition of any frame and liner combinations you have chosen. To assist you in selecting the perfect size, we have created an Edition Sizing Reference Guide to provide exact dimension for the various combinations available.

Can I order a custom-sized Limited Edition artwork?
Custom sizes are available for all of our print editions, for more information please contact an Art Specialist via email by simply clicking here or speak live with an Art Specialist over the phone by clicking here.

We are available Monday – Friday from 8am to 5pm pst. Inquiries received during non-business hours will be answered the next day.

Can I frame my artwork? 
Absolutely! We have a number of hand-crafted options available to you. We have selected a few collector favorites for online purchases and have additional selections available.

Do you sell unframed artwork? 
We recommend that all images be mounted by experienced professionals. Always handle your photograph with the white cotton gloves that are provided. Ensure that your photograph is cold mounted only. We recommend mounting on a completely smooth, high-quality, dimensionally stable substrate. For best results, use a solvent acrylic adhesive with built-in UV inhibitors. Please be aware that mounting your photograph on a softer surface like foam core will increase the likelihood of the photograph developing orange peel, or subtle dimpling, on the surface. 

Please know that if your Rennacker Fine Art piece is damaged from handling or during the mounting process, Rennacker Fine Art is not liable for the damage or replacement costs. Be sure to use a reputable and insured frame shop to mount or frame your photograph. 

Do you sell poster prints? 
At this time, we do not sell poster prints. We apologize for the inconvenience. 

Is the art signed? 
Yes. Each Limited Edition artwork features a digitally embedded signature and edition number on the face of the artwork and a signed versa certificate applied to the back of the acrylic. 

Do you authenticate the artwork? 
We have gone to great lengths to protect the integrity of each and every piece of artwork with our Edition Integrity Program. This program was created to ensure the security and authenticity of your Rennacker Fine Art edition. 

A serialized and numbered hologram can be found on the front of your Certificate of Authenticity. A second, identically numbered hologram is applied to the Versa Certificate on the reverse side of the print featuring Cameron’s signature. A third identically numbered hologram is secured at our corporate headquarters with the sale documents.

Care and Handling

How do I hang my artwork? 
Your Rennacker Fine Art piece has been shipped with the appropriate hanging equipment already attached to the back of the frame. Picture hangers and/or wall anchors are recommended but are not included with your purchase as we are not aware of how and where you wish to mount your photograph.

Note: Hanging should be carried out by an experienced professional, and as such, the guidelines provided in the downloadable pdf below are provided for information only. Cameron Rennacker and Rennacker Fine Art are not responsible for personal injury and/or property damage notwithstanding your proper adherence to the guidelines

How do I clean my artwork? 
Image Surface: 
Extreme caution should be used whenever it is necessary to clean the surface of your Fine Art photograph. Per the manufacturer’s instructions, dust the picture glazing with a soft, cloth or chamois. Apply only light pressure. Rough or gritty cloths may cause surface scratches and create a static electric charge on the surface. 

Do not use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean your image, as this may cause permanent damage to your image. 

Frame:
Our wood frames have a protective wax finish that, when handled properly, should not require care other than periodic dusting. A soft, dry cloth may be used to remove spots or debris. Avoid the use of liquid and chemical cleaning products, as these will cause the protective finish to deteriorate over time. 

A high-quality microfiber cloth may be used on our black cube frames. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. We recommend using compressed or canned air to remove any surface dust that accumulates on the liner over time, making sure that no moisture is expelled from the can during the cleaning process.

How do I light my artwork? 
Lighting your image properly involves using a mixture of spotlights and spreads. The proper degree of spread will depend on the distance of the light fixture from the photograph. While several light bulbs can sufficiently light your image, we use MR16 halogen bulbs in all Fine Art Galleries. It is best to seek the advice of an electrician or lighting professional to ensure the proper installation of lighting to complement your space. 

Purchasing Online

How do I place an order?
Add the products you wish to order in your shopping cart by clicking on the “Purchase” button located next to the product image. When you're ready to complete your order, enter your email address from within your cart and click “Continue.” follow the instructions to complete your order.

If you need assistance completing your order or have a question, we are here to help. You can email us by simply clicking here or speak live with an Art Specialist over the phone by clicking here.
We are available Monday – Friday from 8am to 5pm pst. Inquiries received during non-business hours will be answered the next day.

Do I need an account to place an order? 
No. You can order and checkout as a guest without creating an account. But if you choose to do so, then you won't enjoy the benefits of having an account, which include: 
–Easily track the status of orders 
–View past orders 
–Fast Checkout 
–Notifications of new releases and special promotional offers  

How do I check the status of my order?
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment. Another way to track your shipment is to email us by simply clicking here or speak live with an Art Specialist over the phone by clicking here.
We are available Monday – Friday from 8am to 5pm pst. Inquiries received during non-business hours will be answered the next day.

What type of payments do you accept?
We accept Visa (credit and debit cards), Mastercard (credit and debit cards), Discover (US merchants only), Diners Club, JCB and ApplePay. We are currently in the process of introducing Paypal to our accepted forms of payment.  For more information regarding payment details, please review our Terms of Sale.

When will my credit card be billed? 
Your credit card or payment service will be billed at the time the order is placed. For more information regarding billing details, please review our Terms of Sale.

Do you have a return policy? 

Retail Products:
If for any reason you are not completely satisfied with your Rennacker Fine Art retail purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase.
* Retail Products include: Photography Books and Open Edition artworks. For more information regarding our return policies, please review our Terms of Sale.

Limited Edition Fine Art :
Rennacker Fine Art Limited Editions are custom-made and as such, we are unable to offer returns or exchanges for these products. 

Do you sell Gift Cards? 
Not currently. We can however have a custom Gift Certificate created for you. For assistance completing your Gift Certificate, you may contact us via email by simply clicking here or speak live with an Art Specialist over the phone by clicking here.

Chat available Monday – Friday from 8:00 am to 5:00 pm pst. Inquiries received during non-business hours will be answered the next day.

Where can I see the artwork prior to purchasing online? 
You can view the stunning beauty of Cameron’s Fine Art Photography at any one of our gallery showings across the country. Rennacker Fine Art can be found in the following cities:

We not currently showing in any galleries, however we can arrange for a private showing if you so wish. We apologize for the inconvenience.

Do I need to pay tax?
Rennacker Fine Art will charge applicable sales tax when delivering to the following states; California, Nevada and Arizona. 

Collectors who are not in the above listed states and International collectors are responsible for paying any and all international fees, duties, customs and/or taxes. We encourage you to contact your local postal service or customs bureau for more information. 

How much is shipping?
Shipping costs are determined by the size of the order and the destination. Available shipping options and associated costs are displayed in your cart during checkout. 

How do I remove an item from my shopping cart? 
This can be done one of two ways: 
1. Simply click “Remove” on item listing you desire to remove from your shopping cart 
2. Change the quantity, entering the new quantity desired and click "Remove"

Shipping and Delivery

Do you ship internationally? 
Yes we do! Shipping options and fees will update in your cart when you enter your address. 

Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only.

Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions. 

Can I ship to multiple addresses? 
At this time, we only ship to one address per order. To send to separate address, you must make separate orders. 

What about duties and taxes? 
We use DHL exclusively for all International orders. International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks the images will either be sent back to us or become property of the government. If they are sent back there will be additional shipping fees to have the artwork returned to you. 

If the total amount of the shipment is less than $5,000 you may use DHL as your customs broker. DHL will contact you to complete a Power of Attorney form to use them as your broker. Once cleared, DHL will have the Package released and delivered to the destination address.

If shipment exceeds $5,000 you will need to hire a customs broker. Your local broker will provide information and requirements list to clear the shipment and complete delivery.

If you have additional questions please contact DHL customer service for your country.

How can I track my order? 
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment. Another way to track your shipment is to email us by simply clicking here or speak live with an Art Specialist over the phone by clicking here.
We are available Monday – Friday from 8am to 5pm pst. Inquiries received during non-business hours will be answered the next day.

Is my artwork insured during transit?
Rennacker Fine Art ensures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination. 

What happens if my package arrived damaged? 
Retail Products: 
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Product’s package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 10 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review. If your request is approved, we will pay for the cost of shipping the new product to you.
* Retail Products include: photography books and Open Edition artworks.

Limited Edition Fine Art :
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to ordersupport@rennacker.com as soon as possible. A request for repair or replacement will only be honored if submitted within 7 days of delivery. Please include the order number from your box and the last name of the person who the shipment is directed on the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email. 

A representative of Rennacker Fine Art will contact you within 2 business days with further instructions. It is our full intention to handle your repair or replacement as soon as possible. 

Neither Rennacker Fine Art nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt. 

Can you ship to a PO box? 
We do not currently ship to P.O. Boxes. We apologize for the inconvenience.

When will my order arrive?
FedEx Ground:

Packages typically takes 5-7 business days. FedEx will attempt (3) three deliveries prior to having the artwork sent back to our corporate office. This shipment will also be sent with a signature required. If you would like the signature waived, we will need acknowledgment in writing (email) stating that you understand that The Rennacker Company will not be held liable for any theft or loss of shipment. Unfortunately, a delivery time or appointment is not feasible. 

Seko: 
Shipments can take up to a week to arrive at a local terminal in your area. Please do not be alarmed by the estimated delivery date listed in the tracking notification email as this the date it is expected to arrive at the local terminal. SEKO will reach out to you by phone to schedule a delivery date. Their hours of operation are Monday - Friday 9am - 5pm. They will provide a 4 hour delivery window and a 30 minute courtesy call prior to arriving. NO artwork will be delivered through SEKO without an appointment. 

DHL: 
(International Deliveries Only) 
Packages typically arrive at the local customs office within 2 to 3 business days. Delivery date to the final destination is based on the collector’s response and cooperation during the clearance process. 

I am moving, can you arrange shipment of my art to my new address? 
We must be notified prior to the shipment leaving our facility for any address updates. Should you change the delivery destination to a taxable state we will need to collect any applicable tax fees prior to the artwork leaving our facility. 

If we are notified of an address change after the item has left our facility then you will be responsible for any and all shipment reroute fees.

Returns and Exchanges

Do you have a return policy? 
Retail Products:
If for any reason you are not completely satisfied with your Rennacker Fine Art retail purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase. 
* Retail Products include: photography books and Open Edition artworks. 

Limited Edition Fine Art:
Rennacker Fine Art Limited Editions are custom-made and as such, we are unable to offer returns or exchanges. 

Can I exchange my Limited Edition artwork for different photograph? 
Each Rennacker Fine Art Limited Edition is custom produced to order. As such, we are unable to change your artwork once order is placed. 

Will Rennacker Fine Art buy back my artwork? 
Rennacker Fine Art does not offer a “buy back” program. Additionally, when it comes to the potential selling of any piece in your collection, Rennacker Fine Art does not handle or participate in third party transactions or secondary market sales. We strongly suggest doing thorough market research and consulting a certified professional appraiser. They will be able to assist in answering more detailed questions about this process.

My Account

Do I have to make an account to purchase online? 
No. You can order and checkout as a guest without creating an account. But if you choose to do so, then you won't enjoy the benefits of having an account, which include: 
–Easily track the status of orders 
–View past orders 
–Fast Checkout 
–Notifications of new releases and special promotional offers

How do I create an account? 
Simply click here and follow the on-screen instructions. It's easy and takes just a few minutes. 

How do I login to my account? 
Logging in to your account is quick and easy. At any time, you can click the Log In button on the top navigation panel. 

What type of payment methods do you accept? 
We accept Visa (credit and debit cards), Mastercard (credit and debit cards), Discover (US merchants only), Diners Club, JCB and ApplePay. We are currently in the process of introducing Paypal to our accepted forms of payment. 

Do you store my credit card information? 
We use an AES-256 bit SSL encryption to help protect the security of credit card transactions. Decryption keys are stored on separate machines. None of The Rennacker Company’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. The Rennacker Company’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with The Rennacker Company’s primary services. To learn about what information we store (and why), please check out our Privacy Policy

I forgot my password, can I reset it? 
Yes you can. Please go to Login page and click the Forgot Password link. You will be prompted to enter your account email. You will then receive an email with the subject Customer Account Password Reset. Simply follow the on-screen instructions to establish a new password.

How do I view past orders? 
You can view previous online orders by logging into your account. Any previous Gallery purchases or purchases prior to January 1, 2019 will not be viewable in this account page. 

Can I change my shipping address? If you have placed your order but it hasn’t left our facility, then you can contact us to update it. If we have already given your order to the shipping carrier, please contact us to see if a re-route is possible. Should you alter your delivery destination to a taxable state, we will need to collect the applicable taxes prior to the artwork leaving our facility or rerouting with carrier. 

If your shipment is returned to us as undeliverable, we will attempt to contact you using the contact information on file with your order (email, phone). If we are not able to contact you to arrange for alternate shipping within 10 business days, we will not have any further responsibility for your order and we may dispose of or redistribute the print at our discretion. You are responsible for costs of reshipping your order.