Design, Fine Art, Photography, and Engineering

General
Terms of Sale

Reference of Parties

Throughout the entirety of these terms, The Rennacker Company may refer to itself, or it’s subsidiaries, departments, branches and employees under fictitious names including Rennacker Fine Art, Rennacker Design, Rennacker Studio(s), Rennacker Home(s), The Rennacker Company, Rennacker(s), The Rennackers and TRC. The Rennacker Company may also refer to itself, it’s subsidiaries, departments, branches and employees using personal pronouns such as; we, us and our(s).

Ordering

You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address, telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. The Rennacker Company reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order. We strongly encourage the use of physical addresses. If your only fulfillment option is to use a P.O. Box, please email us at ordersupport@rennacker.com to review your options.

Personal Data & Data Protection

All information submitted to The Rennacker Company is governed by our Privacy Policy.

The Rennacker Company agrees keep the confidential information of its clients confidential, including details of referrers and those who are referred. All such data recorded by our website will be completely secure, and all information will be treated as confidential.

Sales Tax

Applicable sales tax will be added to any purchases made within the State of Arizona or which have a delivery/billing address within the State of Arizona. Sales and Use Taxes for purchases made outside the State of Arizona, or which do not have a delivery address within the State of Arizona should be paid by the Consumer (where required by law).

Quotes / Estimates

All quotes are valid for thirty (30) days, after which, the inquiry will have to be re-assessed and re-quoted. We take no responsibility for a re-quoted price differing from an original quote as we reserve the right to increase or decrease our prices at any time. We take intensive measures to ensure that our customers are receiving competitive prices based on the product/services requested and the experience that we offer to our clients.

Payment

General:
All payments must be made in advance at the time of purchase. We accept Visa (credit and debit cards), Mastercard (credit and debit cards), Discover (US merchants only), American Express, Diners Club, JCB and ApplePay. We are currently in the process of introducing Paypal, but do not currently offer these as accepted forms of payment. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, The Rennacker Company reserves the right to cancel the order/project. If the order has already been shipped/the project has already been started, The Rennacker Company shall have the right to seek payment and hold the customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made.

Design Services:

Customers agree to pay a deposit of 50% of the final bill upon the agreement to submit a new project, and to pay the outstanding balance on delivery of the completed work. All payments for design services, including deposits, are non-refundable. Negotiations or payment plans may be made on a case-by-case basis, however the minimum deposit required to begin work on any project is 50% of the initial agreed invoice’s cost. The Rennacker Company reserves the right to withhold, all materials including: files, assets, property and supplies until the project is paid in-full.

Any design project may incur additional costs and the projects scope may change based on the customer’s feedback and proof alterations as the project advances. As a result, the final cost will be greater than 50% should any of these alterations incur an additional fee to the customer. In this event, Rennacker Design is not required, but happy to provide a new quote to include these added fees.

Returns

Fine Art:
Pieces from the Rennacker Fine Art collection are custom-made for each order, and as such, we are unable to offer returns or exchanges for any RFA products. We apologize for any inconvenience.

Design:
All design projects require a 50%, non-refundable deposit. After work begins on the project, you are able to stop production at any time to incur a “kill-fee.” If the amount of the services and labor produced turns out to be less than the amount of the 50% deposit, the remainder of the deposit is forfeited as it is non-refundable. If there is a remaining balance due for the services and labor produced, the client is responsible for settling the fee. No refunds will be provided for design services of any kind.

Shipping Problems/Damage
Notification of all shipping defects or damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping. We reserve the right to accept or deny any cases of shipping damage.

Exclusion from Returns
If your use of our site or services has been terminated for violation of these Terms of Sale or our Terms of Use, we may refuse to accept any returns from you.

Claims

Notice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to The Rennacker Company within three calendar days of delivery or, in the case of non-delivery, within 28 days of placing your order. The Rennacker Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that it was not possible to comply with the requirements.

Notice for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an email to claims@rennacker.com. You may also contact us by writing to:
The Rennacker Company, 11885 W McDowell Road, Unit #1027, Avondale, AZ 85392 or by calling us at (760) 953–7995. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Other

All orders and transactions are subject to the rennacker.com Terms of Use Policy, including, but not limited to, the limitations on damages and exclusions of warranties set forth therein. The Terms of Use also include provisions for arbitration of disputes and other important terms you should review.

Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice. Our current pricing can be discussed with a sales representative by simply clicking here or speak with a sales representative over the phone by clicking here. No responsibility is assumed for any errors in listed prices or other information, all of which we reserve the right to correct. Orders are not final or binding until accepted by us. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all purchase(s); and/or to refuse to provide any user with any product or service.

The Rennacker Company accepts no responsibility if we are unable to carry out any provision of the contract for any reason due to causes beyond its control, including, but not limited to, acts of God, war, terrorism, embargo, quarantine, accidents, fire, explosion, flood, severe weather, epidemic, riots, civil disturbance, unavailability of labor or transportation or any other similar or dissimilar cause or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency you may, by written notice to The Rennacker Company, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

You are responsible for the proper and safe handling of any products you order from us. To the extent allowed by law, rennacker.com’s liability for any claim relating to any product purchased from us is the amount you paid for the product.