Graphic Design
Terms of Sale

Provision of Materials

You agree to provide us with the specific text, images and information we require in order to create your design(s), or to advise us as to where we can locate such materials. We accept no responsibility for your design(s) being completed by a specific date if we are unable to secure necessary and/or suitable information and/or materials from you. If you cannot supply the information you wish to feature, we will do what we can to obtain it. We accept no responsibility for errors, omissions or discrepancies which may be present on the final product, as these may arise through our lack of specialist knowledge regarding the content of your product. The time taken to compile the data, as well as any time required to correct errors, omissions or discrepancies which have arisen through your not providing us with adequate materials, will be charged to you at our standard rate. We accept no responsibility for the delay caused in providing you with the final product as a result of your supplying us with insufficient or unsuitable materials. Where you supply or specify materials, we will take every care to secure the best results in the finished product, but we accept no responsibility for imperfect work caused by defects in or unsuitability of materials so supplied or specified. We assume that files provided by you or members of the team in charge of the project are either original creations by the prior mentioned individuals or that they were legally procured. Under these assumptions, Rennacker Design takes no responsibility for copyright infringement on provided content or materials.

Standing Material
All materials; including but not limited to film, plates, dies, images, negatives and positives used or produced by Rennacker Design during the production process remains the property of Rennacker Design. Where these materials are provided by the client, they remain the property of the client. Rennacker Design reserves the right to dispose of lithographic work immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged for the safe-keeping of the materials. If there is a balance remaining to be settled on the client’s account after completion of the project, Rennacker Design reserves the right to hold materials provided by the client until the payment is made.

Proofing

If a representative of Rennacker Design has provided you with a proof, you agree to the design and contents of the printed or pdf document as depicted on the proof. By approval via email, you absolve Rennacker Design of all liability for any errors, omissions or discrepancies which may be present on the proof. Once the final proof is supplied, you are not able to make any changes to the final product, nor are you able to hold Rennacker Design responsible for anything you are unhappy with or does not meet you or the company for whom you represent’s visual or branding standards. You revoke your right to take any kind of action against Rennacker Design or any of it’s affiliates for any aspect of the work with which you are later dissatisfied.

As long as the finished product is consistent with the proof supplied, you must pay in full for the work. This fact applies regardless of your dissatisfaction with any aspect of the product at a later time. These terms are final and non-negotiable.

Changes After Proofing

If a change is requested, we will do everything we can to make the correction before its final application, but we cannot guarantee this. We accept no responsibility, under any circumstances, for any mistakes present on the completed work, as the signing-off of a proof absolves us of all liability. Once the proof is signed off or agreed, whether physically, verbally or via email, we incur a charge and this is passed on to the client as part of the total charge. Any changes made after a proof is signed off will result in additional fees.

Print Quality & Color Matching

Every effort will be made to obtain the best possible color reproduction on customer's work but because of the nature of the processes involved, Rennacker Design cannot guarantee an exact match in color or texture between any materials. We reserve the right to vary our products as we see fit, or circumstances/availability dictate. If the exact specification is important, projects must be submitted as a bespoke job.

You acknowledge and understand that (a) colors as seen on a computer monitor may not look the same as the colors as they appear on our manufactured product, and (b) no guarantee is made that any image as seen online will necessarily match exactly the colors on the final product.

Quantity Supplied

Every effort is made to produce the exact quantity of items ordered. However, some variation is inherent in the print process and so you accept that minor variations in quantity are possible and as a result, these variations do not affect the price charged.

Copyright

Unless negotiated and agreed in writing, the copyrights of general artwork, commissioned artwork, illustrations, website design, programming and copy belong to Rennacker Design. If you supply us with material, it is your responsibility to obtain all necessary copyrights for its use, and we assume that you possess these. In such cases, the copyright belongs to you. You agree to indemnify Rennacker Design from any claim which arises regarding the use of material with which you supply us. We reserve the right to use any artwork or printing we produce for the purposes of promoting our services unless you request otherwise in writing.

Illegal Matter

Rennacker Design reserves the right to deny printing, producing, curating or creating content containing or pertaining to or any matter deemed illegal, libelous or offensive, or which may be an infringement of the proprietary or other rights of any third party. This agreement indemnifies us in respect of any claims, costs and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material provided by the customer. The indemnity shall extend to any amounts paid on a lawyer's advice in settlement of any claim.

Consequential Loss

Rennacker Design accepts no liability whatsoever for consequential or third party losses, resulting in a delay in delivery however it may be caused.

Financial Loss

Rennacker Design accepts no liability whatsoever for financial loss or loss of earnings arising from products or services provided by Rennacker Design.

Liability

Rennacker Design shall not be liable for any loss to the customer arising from a delay in transit caused by circumstances beyond the control of Rennacker Design. The invoice which Rennacker Design sends to you will be itemized, showing the cost of the design and research process, as well as the production itself. Supplying us with suitable material will reduce the time spent on design and, thereby, the final charge.

Client’s Obligation to Production

Jobs put on hold or cancelled by the client during production will be invoiced at current stage and cost of materials used. This invoice must be paid in full.


Web Design
Terms of Sale

PROVISION OF MATERIALS

You agree to provide us with the specific copy, images and information we require in order to create your website(s), or to advise us as to where we can locate such materials. We accept no responsibility for your website(s) being completed by a specific date if we are unable to secure necessary and/or suitable information and/or materials from you. If you cannot supply the information you wish to feature, we will do what we can to obtain it. We accept no responsibility for errors, omissions or discrepancies which may be present on the final product, as these may arise through our lack of specialist knowledge regarding the content of your product. The time taken to compile the data, as well as any time required to correct errors, omissions or discrepancies which have arisen through your not providing us with adequate materials, will be charged to you at our standard rate. We accept no responsibility for the delay caused in providing you with the final product as a result of your supplying us with insufficient or unsuitable materials. Where you supply or specify materials, we will take every care to secure the best results in the finished product, but we accept no responsibility for imperfect work caused by defects in or unsuitability of materials so supplied or specified.

Standing Materials

All materials; including but not limited to film, plates, dies, images, negatives and positives used or produced by Rennacker Design during the production process remains the property of Rennacker Design. Where these materials are provided by the client, they remain the property of the client. Rennacker Design reserves the right to dispose of lithographic work immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged for the safe-keeping of the materials. If there is a balance remaining to be settled on the client’s account after completion of the project, Rennacker Design reserves the right to hold materials provided by the client until the payment is made.

The Web Design Process

Website Updates & Site Maintenance
These are charged at our current rate, specified on our Pricing List for all design and development. If you want to introduce new material in the form of extra pages, additional functions, or more information than is already available on your site, this must be paid for as a new job.

Hosting & Email Accounts
Hosting for individual websites is charged annually, in advance. Each site’s initiation cost is different as the cost varies based on the chosen domain and required functions/programs. The annual renewal fee, however remains consistent based on your chosen hosting plan. We reserve the right to increase or decrease the cost of services even after the date of purchase. For more information on site renewal pricing, please contact us. No clients or third parties will be granted FTP (File Transfer Protocol) access to our servers or any of our affiliates. Where a CMS (Content Management System) license and functionality is purchased, hosting is charged. Email accounts are provided upon request but may require an additional charge based on the chosen plan. Please contact us for more information on email pricing.

Rennacker Design takes no responsibility for any loss of business through non-retrieval of emails, bounced messages or undelivered electronic mail. Rennacker Design takes no responsibility for the content of emails including attachments and viruses. Cancellation of any website will result in the withdrawal of the hosting package after 48 hours and a fore-fit of payment for the remaining months of service. All hosting packages are non-refundable and Rennacker Design does not offer a prorate for periods without service as a result of cancelation, default or non-payment from the customer.

Should the client request that a domain name purchased by Rennacker Design on their behalf be transferred to another host, the domain will be assessed and a release fee for the assessment plus the cost of the assessment will be charged to the client. Website hosting will also need to be renewed as a result of the transfer, but a grace period of 14 days will be given at the time of invoice.

Clients must cancel their renewal in writing, otherwise all charges will become payable and cancellation will not be accepted after this date, as monies will have been paid by Rennacker Design on the client's behalf. Rennacker Design assumes no responsibility if there is a delay in the transfer of a domain name held with another provider, and this will not be accepted as a reason to delay payment in full of all outstanding monies.

Systems
Any systems, including e-commerce and content management systems(CMS), provided to the client remain the intellectual property of Rennacker Design and as such no access is given to the source code or database. Systems cannot be transferred away from our provided hosting solution. A delay in the client providing content to populate the site will not be accepted as a reason for delayed payment as, once it is populated, Rennacker Design’s job is done.

Based on the client’s chosen hosting plan, Rennacker Design populates the client's shop site/CMS on their behalf, if their plan includes an e-commerce site. Prices for these plans are available upon request. Website plans that include e-commerce do not include any photography. If clients feel unable to create their own imagery of products, Rennacker Design can provide photographic solutions on the client’s behalf or a third-party photographer must be sought. Rennacker Design does not recommend independent photographers as this can delay projects indefinitely and Rennacker Design can not verify the quality of work provided by any third-party. In the event that a client seeks a third-party service the contract for such service will be between the client and such party and will remain separate from the contract between the client and Rennacker Design. Since photography is a required element of e-commerce design, you can review the pricing of our photographic services upon request.

Additional training and support packages are available, and again the prices for these services are available upon request. In the case of a bespoke website, upon settlement of all outstanding monies due to Rennacker Design for the development / design of such solution, full copyright and title will remain that of Rennacker Design.

Site Proofs
Once a client has agreed upon a concept proof and has instructed Rennacker Design to proceed to build, any subsequent changes in style or design requested by the client will be charged for at the appropriate rate.

Exceptions
We accept that certain details regarding your business, such as telephone numbers and email addresses, sometimes change, and that the details placed in a proof are liable to change. To this end we will amend smaller details such as these as part of our construction. This policy applies throughout your contract with Rennacker Design: if a minor detail needs to be amended, we are more than happy to do so, free of charge. Larger changes, such as the creation of a new page or introduction of a new feature on your site, or the sourcing / changing of images are not covered by this policy and must be paid for.

Annual Renewal
Every website incurs an annual renewal fee which is charged on the anniversary date of the original invoice of each site.

Copyright

Unless negotiated and agreed in writing, the copyrights of general artwork, commissioned artwork, illustrations, website design, programming and copy belong to Rennacker Design. If you supply us with material, it is your responsibility to obtain all necessary copyrights for its use, and we assume that you possess these. In such cases, the copyright belongs to you. You agree to indemnify Rennacker Design from any claim which arises regarding the use of material with which you supply us. We reserve the right to use any artwork or printing we produce for the purposes of promoting our services unless you request otherwise in writing.

Illegal Matter

Rennacker Design reserves the right to deny printing, producing, curating or creating content containing or pertaining to or any matter deemed illegal, libelous or offensive, or which may be an infringement of the proprietary or other rights of any third party. This agreement indemnifies us in respect of any claims, costs and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material provided by the customer. The indemnity shall extend to any amounts paid on a lawyer's advice in settlement of any claim.

Consequential Loss

Rennacker Design accepts no liability whatsoever for consequential or third party losses, resulting in a delay in delivery however it may be caused.

Financial Loss

Rennacker Design accepts no liability whatsoever for financial loss or loss of earnings arising from products or services provided by Rennacker Design.

Guarantee of Analytics

Rennacker Design offers no guarantees for any measures of analytics including but not limited to sales, conversion, traffic or subscribers.

Liability

Rennacker Design shall not be liable for any loss to the customer arising from a delay in transit caused by circumstances beyond the control of Rennacker Design.

Client’s Obligation to Production

Jobs put on hold or cancelled by the client during production will be invoiced at current stage and cost of materials used. This invoice must be paid in full.

Sales Tax

Applicable sales tax will be added to any purchases made within the State of Arizona or which have a delivery/billing address within the State of Arizona. Sales and Use Taxes for purchases made outside the State of Arizona, or which do not have a delivery address within the State of Arizona should be paid by the Consumer (where required by law).

Quotes / Estimates

All quotes are valid for thirty (30) days, after which, the inquiry will have to be re-assessed and re-quoted. We take no responsibility for a re-quoted price differing from an original quote as we reserve the right to increase or decrease our prices at any time. We take intensive measures to ensure that our customers are receiving competitive prices based on the product(s) requested and the experience that we offer to our clients.

Payment & Deposits

Deposits
Before the commencement of any project, Rennacker Design reserves the right to accept up-to a 50% deposit based on the price of the agreed upon quote. All deposits are non-refundable. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, Rennacker Design reserves the right to cancel the project.

Remaining Balance
Once the project has been completed, the remaining payment; including any adjustments of cost incurred throughout the project will be due 3-business days prior to the site’s scheduled launch date. In the event of a stopped payment, disapproved charge or other failure to submit payment, Rennacker Design reserves the right to cancel your project including failure to launch. Rennacker Design may also seek payment and hold the customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made.

Should the client become unsatisfied with the services provided by Rennacker Design between the payment of their deposit up to the completion of the project; the client understands that they are still responsible for paying the remaining balance for the services rendered.

Payment Methods
We accept Visa (credit and debit cards), Mastercard (credit and debit cards), Discover (US merchants only), American Express, Diners Club, JCB and ApplePay. We also accept cash and checks as acceptable forms of payment. Check and card payments must be cleared, prior to any commencement of work or fulfillment of any goods/services and commitments made regarding those services.

Refunds

If for any reason the client becomes unsatisfied with their website once the project has been completed, Rennacker Design does not offer any refunds.


Environmental Interior Design
Terms of Sale

Please contact us for more information regarding Environmental & Interior design Terms and Conditions.

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